How MiseGrid handles operational information.

MiseGrid may collect information provided directly by customers and users, information generated through use of the service, and basic technical information needed to operate and secure the platform.

Account information may include names, email addresses, roles, organization details, property details, authentication records, and billing or subscription status.

Customers may enter employee records, positions, departments, schedules, availability, time-off requests, attendance information, notes, labor settings, revenue entries, event details, and related operational data.

MiseGrid may collect usage information such as pages viewed, actions taken, feature usage, device type, browser information, operational workflow completion, and product performance signals.

Information is used to provide the service, support customers, secure accounts, calculate operational metrics, generate recommendations, improve product quality, and communicate about the service.

MiseGrid may share information with service providers that help operate the platform, such as hosting, authentication, billing, analytics, support, and email providers. MiseGrid does not sell customer operational data.

MiseGrid retains information as needed to provide the service, maintain business records, support customers, comply with legal obligations, resolve disputes, and enforce agreements.

MiseGrid uses reasonable technical and organizational safeguards to protect information. No internet service can guarantee perfect security, and customers should use strong access controls and appropriate internal practices.

MiseGrid may process information in countries where MiseGrid or its service providers operate. Customers are responsible for ensuring their use of MiseGrid is appropriate for their local requirements.

Customers are responsible for providing appropriate notices to employees and users, obtaining required permissions, managing user access, and entering information that they are authorized to use.

Users may contact their organization owner or MiseGrid to request access, correction, export, or deletion of personal information, subject to customer instructions, account ownership, legal requirements, and operational recordkeeping needs.

Privacy questions can be sent to hello@misegrid.com.