Refunds, cancellations, and billing support.

MiseGrid subscriptions are billed according to the active customer plan, property-size tier, checkout terms, and any written customer agreement. Payment processing, tax calculation, invoicing, and billing support may be handled through MiseGrid's approved checkout and billing systems.

Customers who qualify as consumers may request cancellation and a refund within 14 days of their initial purchase, in accordance with applicable law and the checkout terms presented at purchase. Eligibility may depend on the customer location, buyer status, applicable law, and the active customer agreement.

Refund requests can be sent to MiseGrid support at support@misegrid.com. To help us review the request, include the account email, organization name, transaction or invoice reference, and the reason for the request.

Customers may cancel future renewals through the billing portal once billing is active. Cancellation prevents future renewal charges according to the effective cancellation date shown in the portal. Cancellation does not automatically mean a refund will be issued outside the applicable refund window.

Requests outside the applicable 14-day period may be reviewed individually but are not guaranteed, except where required by law, checkout terms, or a written customer agreement.

If you believe your organization was charged twice for the same subscription period or transaction, contact MiseGrid support with the organization name, billing email, date, and charge details.

If a service issue affects your organization, contact support so MiseGrid can review the issue, help resolve it, and determine whether any billing adjustment is appropriate.

Checkout terms may apply to purchases, refunds, cancellations, taxes, invoices, and billing support. Customers should review the terms shown during checkout and contact MiseGrid support with questions.

Billing and refund questions can be sent to support@misegrid.com.